Refund policy
This Returns / Refund Policy applies to all purchases from Bunkers Pty Ltd.
10 Year Structural Guarantee
- Bunkers Furniture is guaranteed against faults in construction and material for a period of 10 years from the date of purchase.
- Bunkers furniture is made with a combination of manufactured and timber components, we do not accept responsibility for any natural characteristics or any slight dents or marks occurring during transportation.
- Bunkers will not accept responsibility for any fault or damage caused by improper use of the product, or incorrect assembly by the customer or third party.
- This 10-year guarantee is not transferable
This guarantee is in accordance and addition to your rights under Australian Consumer law.
Change of mind
Please take your time, and make sure you have selected the colour and bunk options you want correctly. Due to the size and weight of our products we cannot accept returns for a change of mind. If you are unsure, please contact our friendly staff for assistance.
Lifetime Slat Base Guarantee
- Bunkers Slat Bases are guaranteed against faults in construction and material for the lifetime of your Bunkers bed / bunk bed / loft bed.
- Bunkers slat bases are made with natural timber components and plywood We do not accept responsibility for any natural characteristics or any slight dents or marks occurring during transportation.
- Bunkers will not accept responsibility for any fault or damage caused by improper use of the product, or incorrect assembly by the customer or third party.
- This Lifetime guarantee is not transferable
Repair / refund / return process
- If you find a fault with your product, contact Bunkers on 1300 661 764 to discuss the matter with our staff.
- Please collect evidentiary materials such as your proof of purchase and photographs/video of the issue and forward them to info@bunkers.com.au along with a detailed description.
- We will work with you to arrange a solution to your issue.
- All products are shipped from, and must be returned to: Bunkers, 27 Aldenhoven Road, Lonsdale, SA 5160, Australia.
- With our extensive experience, our team will work with you to find the best shipping solution. This will vary greatly depending on your product and geographical region.
- Because of the inherent size of our products, shipping may take a little longer than a standard parcel.
- Once received, refunds and returns will be processed within 5 working days.
Repairs will be inspected within 5 working days. Expected timeframes and costs will be communicated after inspection.
For all re-deliveries, our 10 day depot departure will apply post processing, unless otherwise communicated.
10 Day Dispatch Guarantee
- Bunkers guarantee the dispatch of items *available in stock from our Adelaide warehouse within 10 days from date of purchase.
- *Bunkers will notify you within 2 business days if your item is not in stock and your expected timeframe.
- Full refund is available at any stage before dispatch if your item has been advised as out of stock.
- Final delivery timeframes from dispatch will vary between our transport partners, depending on your location.
- Full refund of all delivery costs will be made to customers where Bunkers miss our in stock 10 day dispatch guarantee.
- Our 10-day dispatch guarantee will be paused in December and January as our delivery partners work around the festive season.